Great guys offering an excellent range of high end cars prepared to the highest standard. Forget the faceless multinationals . great to see good old fashioned common sense and a no pressure sales approach alive & well in a high tech age. Well done guys.
When I first went to Jim Reid Vehicle Sales I was only there to look at the VW Golf TDI GT as it was on a list of potential cars that I was trying to narrow down for when I was ready to purchase, which was to be in a about 6 months. I was greeted by Phil who gave me a tour round the Golf and explained the main features of the car to me and then offered me a test drive. I was then able to go on a test drive with my father who was with me, without Phil being there as it allowed to focus on how the car felt and performed without a sales man nattering in your ear constantly like you tend to have at Arnold Clark, Peter Vardy, etc. Once I had completed the test drive, Phil took me into his office and ran some numbers on the finance options available as well as what would come with the deal, such as: the full valet, tank of fuel, a 6 month parts and labour warranty as well as the mats, roadside assistance, etc. I explained my situation and that I was looking to just narrow down the choice of potential new cars with the expectation of purchasing in the New Year. I also explained that I knew the car I looked at today would probably not be there 6 months down the line, but at least I know what sort of customer experience would be like and is also very important to me. Phil then provided me with his business card with his contact details and allowed me to continue my search for my next potential car. I did contact Phil over the coming days about technical aspects of the car so that I could research running costs and he was prompt and professional in his response. Then my circumstance changed and I was ready to purchase a lot sooner than expected. I contacted Phil and luckily the Golf was still available, and all though there was another Golf in Dundee that was just over 2,000 cheaper and had a couple of additional specs, the customer service was nothing compared to Phil at Jim Reids. Phil and I decided on a final deal and everything was sorted promptly and so far the car has been fantastic! I havent needed much aftercare, but Phil advised me what to expect, for example, a loan car to use while my car is in for its service, etc. I will certainly be going back to Jim Reid Vehicle Sales when I am looking for my next car. I would also recommend to friends and family, they may be a bit more expensive than alternative businesses, but the customer service and experience is definitely worth it!
Would like to thank Jim Read vehicles for providing me with the best RCZ in the country . can't fault this company for their honesty and professionalism. 5 stars Jim keep up the good work .
I purchased a new car via Phil Buchan at Jim Reid's and I have to say the entire process was flawless. Phil was very helpful and went to a lot of trouble to ensure the deal was what I wanted and within my budget. Very pleased and would highly recommend. I viewed a number of cars around the local area and was not impressed with the presentation of the vehicles as well as some poor and uneducated sales pitches. On collection the car was imaculate and the handover process was simple and well explained along with clear instructions on the after service which I am sure will be just as slick. Much appreciated. Cheers!
"It's all in the Experience"That tag line sits boldly under the main Jim Reid sign at the garage, you can't miss it! For people like me who have bought cars from Jim Reid over the last 10 years really appreciate what that means. Reading all the other reviews I see that lots of other customers new and returning have had the same unbeatable service.However, in my opinion the true measure of a business is how they deal with a problem. In over 8 cars I have only ever had a single problem, a good testament to Jim and Phil in itself.How was it handled? As you would expect from a company with a reputation as good as Jim Reid Vehicle Sales, brilliantly! No hassle, no fuss, promptly sorted and to top it all I was kept on the road throughout with a use of a courtesy car.It's all in the experience...It certainly is.Many Thanks to Phil for his patients and skill in finding my wife her perfect car, a beautiful Silver Mercedes A250..not an easy task but one you took in your stride.Thanks againPaul Gorvett
Jim Reid Vehicle Sales & Service is a UK Car Dealer based in Inverurie, Scotland. Jim Reid Vehicle Sales & Service is located at Unit 5, Craigearn Business Park, Morrison Way, Kintore, Inverurie AB51 0TH, UK.
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